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Keley Consulting - Multi-channel strategy, CRM, Internet.

Keley Consulting is a boutique management consulting firm specialized in multichannel CRM :

  • Internet, contact center, mobile, click and mortar.

Typical assignments include :

  • Business plan building,
  • innovation management,
  • strategy design,
  • business process re-engineering,
  • performance improvement.

Our project managers have a senior experience with a double background :

  • experience in major consulting firms,
  • experience at management level within blue ship firms.
We offer innovative solutions, with a realistic point of view, based on a thorough expertise in our field.

conseil internet, conseil crm, multicanal, relation client

Our approach : Some key principles

 

Start from market fundamentals :

  • Analyze : market structure and evolution, purchasing process, consumers' attitudes and motivations…
Get insights from the field :
  • Interview with local managers and with main targets
Adopt a creative approach :
  • Help you to identify and develop your ideas, using creative workshops
  • Use benchmarks to gather best practices from other industries

Integrate Internet within an multichannel strategy.


Build a realistic road map based on operational experience